Month: January 2016

Do ya Research!

In public relations, knowing an audience and knowing how to communicate to that audience is the cornerstone of success.  Not knowing what a client wants or needs could prove to be fatal in the PR world.  So, why was CAP 115 the most stressful “first year” class I took at Grand Valley?  The class teaches PR students methods and practices rather than asking to memorize facts and figures.  It’s a course meant to push and meant to foster growth and the curriculum is designed to launch students into the next phase of learning in the advertising and public relations field.  It was such hard work because everything was a process.  Learning how to research, learning what to research and picking through information that may or may not be relevant to your topic are all important components in the public relations research process.

Knowing an Audience

Who exactly a company’s market is may be the most important information a firm needs to know.  Without knowing who they’re trying to impress and not upset, how could they attract and keep their business?  In addition, how on earth will they effectively communicate to that audience?  Do their customers respond to social media; are they more newspaper-readers; what do they pay attention to when doing company research on their own?  PR firms have the enormous responsibility of, in some ways predicting the future.  They’re tasked with taking information interpreting it into a form the consumer will like most of the time.  Not every consumer is the same, and neither is every method of good PR.  Research.  Do the work.  Learn about the audience you’re catering to and how to maintain a good image in their eyes.  It’s not easy, it’s definitely not cheap, but it’s necessary to be successful in any business.

Keep Moving

In Don Stacks’ Primer of Public Relations Research, he stresses that one of the responsibilities of good PR is to “identify avenues for survival and advancement” for a company, as well as to “establish communication programs or campaigns that enhance the organizations advancement, and maintain those programs against all competitors” (Stacks).  He touches on being successful and capture an audience, as well as the idea that long term practices keep a company moving and changing with the times.  Stacks describes PR research as having two components: quantitative and qualitative.  Qualitative being methods like case studies, secondary research, and observations; quantitative including samples, surveys, and experiments (Stacks).  Qualitative information represents information that can’t be obtained in a lab and that is retrieved straight from the source of either past studies or observing subjects.  Quantitative information is numbers based and focuses on trends rather than specific responses.  In PR, it’s necessary to have both because you must have concrete facts and figures but understand that people are the basis for public relations and the thoughts, feelings, and decisions of the public cannot always be interpreted from numbers.  People change as time moves on and companies must move with them to stay current stay successful.

Walk the Walk

So, in summary, what is the lesson from filing through a bunch of journals and articles with technical language about research and analysis?  Do the research and don’t screw it up.  In a blog by Natalie Bovair, a PR practitioner from Ottowa, credibility of PR research is discussed.  She talks about educational level may not be enough to mark research as tested, vetted, and true.  The researcher may have been exposed to research practice but a PhD graduate level expert will have had experience in many areas of research (Bovair).  Clearly peer reviewed research and articles or journals that come from a reputable source are best to use when doing research in any context, let alone something as current as public relations.  Maybe that’s why Wikipedia is frowned upon.

In the News

Recently, an article was posted on the Detroit Free Press’ website about Gov. Snyder hiring a new PR firm to deal with the Flint water crisis.  The firm, named Mercury has ties to Snyder’s current chief of staff.  The company was called in amid local as well as national attention created too much heat on the Snyder campaign.  I’m sure a lot of research was done on which firm would be used by Gov. Snyder and it wasn’t just a decision based on the EVP being the wife of his chief of staff.  Even in current news and events, PR and PR research is being used to shape the world around us.  These aren’t just textbook examples, these are real-life, current day happenings.  Research is happening even when we don’t realize it.

References

Stacks, D. W., & Ebooks Corporation. (2011). Primer of public relations research (2nd ed.). New York: Guilford Press.

Bovair, Natalie. “Making the Case for Solid Public Relations Research.” PR Conversations. 11 Dec. 2014. Web. 24 Jan. 2016. http://www.prconversations.com/2014/12/making-the-case-for-solid-public-relations-research/.

Egan, Paul. “Snyder Hires PR Firm with Ties to New Chief of Staff.” Detroit Free Press. Web. 24 Jan. 2016. http://www.freep.com/story/news/local/michigan/flint-water-crisis/2016/01/22/snyder-hires-pr-firm-ties-new-chief-staff/79189880/.

Hello? It’s Public Relations.

I won’t lead off with a Websters dictionary definition, nor an explanation of what the world of Public Relations entails.  Rather, I’ll start off my first blog post for CAP 220 with what I thought of when registering for this class.

Kim Kardashian, Ryan Reynolds, Donald Trump.  What do all of these people have in common?  They must keep their public image in pristine condition…some reputations are in better condition than others.  But in order to succeed in their profession, they have to keep their fans happy and not alienate too many people.  Before I knew anything about this class, the word “publicist” came to mind.  Someone who answers for celebrities to make sure all the right words are said and everyone gets an answer, even if it’s not the one they were hoping for.  The phrases “talk to my publicist,” or “…says her publicist” come to mind when I think of PR in a pop culture setting.

In some ways, a publicist is a public relations professional but the world of PR is not limited to the tasks of maintaining a celebrity image.  Businesses, non-profits, universities, and other entities have similar responsibilities when dealing with the public.  Stories come out all the time about companies doing unethical things within their business operations and deceiving customers, or other stories about athletes donating a chunk of their paycheck to a local children’s hospital.  PR can be good and bad.  The classic phrase of “any publicity is good publicity” is really a myth.  People vote with their wallets and when companies do wrong by them, they have no problem finding an different company to fulfill their need. Alternatively, consumers are usually proud to recommend and promote companies with which they have had a positive experience.

So, what do I want to learn in this class?  I want to find out specifically what public relations firms do and why they are important to companies.  I want to discover cases in which public relations helped and hurt companies or celebrities.  I want to learn more about the ethics behind public relations and where the line is between reporting the truth and protecting an image.  This class seems like it will be challenging but at the same time, informative and useful for the future.

Being a marketing major and coming from a business background, I have a slightly different view than most of my classmates, which is actually awesome!  If everyone was the same and thought the same way, no one would learn anything new.  The reason I chose to major in marketing and minor in Ad/PR was because they compliment each other and provided similar yet different viewpoints.  I’m excited to learn from my Ad/PR major classmates and hopefully share some of my own experiences.

Seeing is believing for me so I enjoy learning from the past, seeing the effects of decision and deciding how actions should be taken in the future.  I like supporting brands that are conscious about their image and uphold their social responsibilities to the consumer.  I hope this class is all I hope for it to be and more.  I’m ready for a challenge…he said a week into the new semester.

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